FAQ

Shipping
  • When will my order ship?
  • When will my exchange order ship? When will I receive a refund for my return?
  • Do you ship internationally?
  • Can I add items to my order?
Orders
  • What is your return policy, how do I make a return?
  • Do you offer financing
  • Do you sell gift cards?
  • Why isn't my discount code working
  • When will this item be back in stock
  • Who and what is Showers Pass
  • What kinds of payment do you accept?
Product
  • What is the best Jacket for me?
  • In what temperature range can I use this product?
  • What size should I buy?
  • What’s the difference between Showers Pass fabrics and Gore-Tex? Why doesn’t Showers Pass make a Gore-Tex jacket?
  • Where are your products made?
  • Can you build me a custom product? Do you do alterations?
  • Can I/will you put my team or company logo on your gear?
Product Care
  • I think my waterproof jacket is leaking, what should I do?
  • How do I wash this thing?
  • What is DWR?
  • Why do I need to treat my garment with DWR?
  • How can I get my Showers Pass gear repaired?
  • How long will my Showers Pass garment last?
  • What is covered under Showers Pass customer satisfaction guarantee?
Relationship
  • Can I visit Showers Pass HQ?
  • When is your warehouse sale?
  • How can I contact Showers Pass regarding a concern I have?
  • How can I become a retailer of Showers Pass products?

Shipping

  • When will my order ship?
Orders placed before 2pm will typically ship on the same day. Orders placed afterwards, we will aim to ship the next business day.
  • When will my exchange order ship? When will I receive a refund for my return?
We process returns and exchanges in the order they are received. As a small team, our response times can vary given the time of year. However, we try our best to process exchanges and returns as soon as they are received. 
  • Do you ship internationally?
Yes! We ship internationally. Please refer to our shipping information page for a detailed overview of international shipping rates.
  • Can I add items to my order?
Once a payment has been processed we cannot add items to your original order. A second order would need to be placed, after which you would need to contact us to ensure that we consolidate your two orders into one shipment.

Orders

  • What is your return policy, how do I make a return?

Return Policy: We include return shipping labels for all UK orders. Items in new condition (tags still attached and unworn), purchased from Showers Pass online store may be returned for a refund or size exchange within 30 days of purchase. We cannot offer refunds on items that have been worn outside or on the bike, or show signs of wear. Likewise, for any orders containing free gifts: if your returns drop you below an order value that qualified you for a gift-with-purchase but you want to keep the gift, you will be refunded the amount paid for the returned items less the current retail price of the gift item.

We can only offer refunds on items purchased directly from showerspass.co.uk

For more information on bundle returns and international returns, please refer to our returns page.

Amazon Returns: We ask that you follow Amazon’s guidelines for initiating a return. Please visit Amazon's return page.

Please return items unused with all the original tags and packaging. If packaging has been removed from the garment, or damaged, please include this within your return.

  • Do you sell gift cards?
We do sell gift cards. Gift cards are sent electronically via email the same day of purchase. If you’d like to have a gift card sent to your recipient of choice then instead of providing your email at checkout, please provide the email to whom you’d like us to send the gift card.
  • Why isn’t my discount code working?
There are a few reasons why your discount code might not be working. This discount code might have expired for instance, or you might have used the entire balance of the code on a previous purchase. Please also be aware that discount codes will not work for items that are already on sale OR while a sale is running. If you believe the code should be working, and you’re not trying to use your code on a sales item or while a sale is running, then please contact us so we can resolve the issue.
  • When will this item be back in stock?
If you’d like to know more about a product’s availability, please contact us via email or phone.
  • Who and what is Showers Pass?
Based in South Shields, North East England, Showers Pass is an outdoor apparel manufacturer that specializes in waterproof and breathable active apparel.
  • What kinds of payment do you accept?
We accept all major credit cards (Visa, Mastercard, Discover, AMEX, JCB, Diners Club) as well as provide accelerated checkout options on our website, which include apple pay and PayPal.

Product

  • What is the best Jacket for me?
It depends on what you plan to do with it. Please feel free to reach out to ukinfo@showerspass.com, if you need assistance. Our team will be happy to help you find the right product for your intended activities, climate and budget. You can also find detailed instructions within our education centre.
  • At what temperature ranges can I use Showers Pass products?
Suitable temperature range of a product will vary from person to person. It’s important to take into consideration the activities which you intend to use the product, combined with the level of physical exertion. Many of our products are shells, and are suitable for a wide range of temperatures provided that one can layer appropriately underneath. Check out our fit guide for more info.
  • What size should I buy?
Our size charts show our recommendations based on the intended fit of the garment. Check them out here: https://www.showerspass.co.uk/pages/sizing-information Please contact ukinfo@showerspass.com and share your measurements/situation if you need assistance.
  • What’s the difference between Showers Pass fabrics and Gore Tex? Why doesn’t Showers Pass make products with Gore-Tex?
Gore pioneered waterproof breathable materials, but patents on many of these technologies have expired. Instead of purchasing off-the rack fabrics from Gore or other vendors, we’ve sourced and developed our own Fabrics to meet our precise specifications. Keeping our fabrics under our own proprietary labels allows us to offer great value. Showers Pass fabrics typically out-perform other fabrics commonly found in the same price tier.
  • Where are your products made?
Our products are primarily made in China and Taiwan. We have long term relationships with our manufacturing partners. View our manufacturing code of conduct to understand how we responsibly source our materials.
  • Can you build me a custom product? Do you offer alterations?
Generally, we are not able to offer individual custom products or to make alterations. If you are part of a team or group that uses Showers Pass gear as part of their uniform and you have sizing concerns please contact ukinfo@showerspass.com.

Product Care

  • I think my waterproof jacket is leaking, what should I do?

Test your jacket in a controlled setting when you are not wearing it. Often what feels like a leak can actually be condensation from sweat. Sleeves are the most common location where this is felt. Condensation is more likely to form on the inside of your jacket if the exterior fabric is absorbing water. This is commonly called wetting out. Applying a DWR treatment and making sure you’re taking advantage of zippered vents can help mitigate the risk of wetting out and having water vapor condense inside your jacket. Read our blog post on how to restore your DWR.

If your jacket is leaking and is covered under our 2 year satisfaction guarantee, we’re happy to repair or replace it. Please read our warranty information and contact ukinfo@showerspass.com.

If your jacket is leaking because of delaminated or a damaged waterproof membrane, this cannot be reversed. Small areas of delaminated fabric can be patched, but this is typically a temporary solution. Delamination is typically a sign that the garment is reaching the end of its usable life. All waterproof garments will wear out eventually.

If your jacket is leaking because of damaged seam tape, this may not be reversible. Small patches of loose seam tape can be repaired or replaced, but widespread damage cannot. Please send images to ukinfo@showerspass.com and we can tell you if a garment is repairable.

  • How do I wash this thing?
Care instructions for each garment can be found on the tag. It’s hard to go wrong with cold water and hang drying. We recommend detergents that are free of additives and scents. Check out our care instructions page for more information.
  • What is DWR?
DWR stands for Durable Water Repellent. This isn’t what makes your gear waterproof, rather it’s a treatment on the exterior fabric that makes water bead up and easily roll off. Check out our blog post on the subject to learn more.
  • Why do I need to treat my garment with DWR?
DWR helps your jacket perform by keeping it light and allowing fabric to breathe to the best of its ability. It can also help prevent wear and tear.
  • How can I get my Showers Pass gear repaired?

Scottish Mountain Gear would be our recommended repairer.

  • How long will my Showers Pass garment last?
How long a garment will last is dependent on a number of factors including the frequency and intensity of use, how the garment is stored and cared for, and even the individual body chemistry of the wearer. A little TLC on a regular basis can help to prevent excessive wear. Check out our care instructions for our recommendations. Over the years, we’ve learned a lot about how waterproof gear is most likely to wear out. Our iterative design process has allowed us to design common sources of wear or potential failure points out of our garments.
  • Warranty Information

At Showers Pass, we stand behind our products.  We unconditionally guarantee our Jackets and Trousers for two years from the date of purchase.  Apparel and accessories (including socks and gloves) are guaranteed 12 months (1 year) after purchase.  Defective items will be repaired or replaced.

 

Relationship

  • Can I visit Showers Pass HQ?
Come visit Showers Pass Headquarters located at South Shields Business Works, NE33 1RF on Monday - Friday from 9AM - 5PM. Please arrange a prior appointment for your visit via email ukinfo@showerspass.com. Our offices are closed during the weekends.
  • How can I contact Showers Pass regarding a concern I have?
We have two forms of communication to which you can direct your concerns, criticism, and complaints. You can email ukinfo@showerspass.com if your correspondence requires some elaboration. If your concerns are immediate and you’d like to speak with a customer service representative then please call 07541069760.
  • How can I become a retailer of Showers Pass products?
Please contact Showers Pass directly via phone (07541069760) or email (ukinfo@showerspass.com) to inquire about the necessary steps in becoming an official Showers Pass retailer.